Sky on fttp do the same so one isp may not have faults whilst another may . To be fair to PlusNet the ' archaic process for repairs' is the same process all ISP's who use OpenReach infrastructure rely on. For all other broadband plans, you can use a non-Vodafone router, but it needs to be one that's approved by Openreach. The Huawei EchoLife HG8110H is a bridging-type ONT used in the Huawei all-optical access solution. ONT Faults and Fix Times. Only a single • Fit RJ45 modular boxes. openreach fault tracker. Its lights should all glow a steady green. e. Following pressure from MPs. If your installation has a battery back-up unit then you can try eliminating that in case that is at fault. Ok I think of the next alternative way, to avoid problems with a fiber cable I can't test before openreach would connect up in 1 or 3 years. Openreach has said it has successfully completed a test of a next-gen fibre technology that promises to more than double maximum network speeds. If your installation has a battery back-up unit then you can try eliminating that in case that is at fault. is it on Openreach’s side or not). We would like to show you a description here but the site won’t allow us. The original pilot started on 1st December. Previously, Openreach was owned by BT. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. If interested, please contact your local customer networkThe test itself appears to be a throughput speed test, which examines the link between the Optical Network Terminal (ONT) inside your home (example pictured) and a special tester in the Openreach network (i. The launch doesn’t come as much of a surprise. The ONT is showing a red fault light (although I can at the moment get online). This white box connects to a fibre-optic cable that runs to your house and enables you to access our FTTP fibre network for broadband. When conducted, the test essentially reroutes your line from the ISP’s switch in the handover exchange. But this is about to stop. 27-02-2021 10:07 AM. Color change: Green always on: the device is connected to the power supply. An Ethernet cable (connected to the ‘PORT’ terminal on the ONT modem) is used to connect a hub or router. We’ll remotely activate a port on the ONT. If you’ve got one of these, try these checks. on 25-05-2021 17h28. The Huawei ones usually always have a sticker with the Serial Number on the front, it’ll begin with SN then a long series of numbers, usually the first batch of numbers end 443. Los light red on ONT fttp. Your Openreach Optical Network Terminator (ONT) which connects your premises to our network has a number of status lights. I would expect if someone damages the actual fibre or connector they would be liable to have it replaced (at their cost) by Openreach. A max build rate of 3 million per year is envisaged. Your ONT is connecting. Network access provider Openreach ( BT) has announced that their ongoing broadband ISP pilot of faster Fibre-to-the-Premises ( FTTP) download speeds – 1. Registered: 16-10-2015. They replaced my FTTC copper wire overhead cable from house to telegraph pole. @Ellaa126 to get a master socket or ONT moved the first step is to call Sky. Lines are open. Repair appointment: 07701407771. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Plug in a PC with ethernet port, directly into the ONT, with a CAT5 cable. Step 1: Check your Hub. Learn more about calling features and security as well as getting support with any issues. LOS fault indicates the Openreach ONT is not seeing any light down the fibre, or level has dropped to a level where it cannot work. So, always remember that your Openreach ONT needs to be connected to the Battery Back-up to work. BT Smart Hub 2. Openreach out again – apparently last engineer did not crimp the pairs properly – new down lead, line reset, 39 mbps. You can do one of 2 things, put the Orbi in access point mode (if it has one) or connect it's WAN port to the BT hub and live with double natting. Nokia fiber modems and ONTs are better than good. Openreach installs their new small ONT modem (no battery back-up) on our brown field housing estate. Or. 5 Gbps services over the fiber network. able to mount either ONT option. Openreach installs and maintains all the cabling, street cabinets and connections to the local exchanges. If there was a fault the original device would need to be put back into place as the first step in fault fixing. Whether you need support setting up your internet connection or managing your service, you'll find a range of helpful articles. An engineer was booked for Monday morning. With some vendors using other manufacturers ONTs needs extra licences. Customer Services Network Operations - These are the engineers responsible for end to end provision and fault repair. Since then this. Fibre optic link to BT Exchange is working and recognises your Openreach ONT. However, our assigned port on the SASA did not work, so the installer had to plug us into a different port (Port 7 instead of Port 1 on the same SASA). Your ONT is working, your hub is connected, and you’re online. The quickest way to get in contact is to use our virtual assistant. 2 Gbps down, 1. If you’ve got another broadband router, try connecting that. set deco to router mode. That is just the battery backup unit which means that the internal re-chargeable batteries have gone flat. Unplugged and checked everything was still secure, everything was. As @licquorice says, you can't run the fibre yourself. 10-09-2021 2:32 PM. C. Everything then crashed. The new overhead double cable includes a FTTC copper wire cable and a FTTP fibre optic cable. Learn why you need an Openreach Optical Network Terminator and what to do if you have a problem. As you say, transformers are fairly inefficient - but for as long as I can remember now, just about all mains powered electronic equipment uses Switched Mode. Their job is to keep your Openreach modem working if there's a power cut. Aspiring Contributor Mark as New;Hi. continuous fault-free length to the alternative position. Trace the cables around the house until they go in through the wall, the ONT will likely be on the other side of that wall. (ezbend) is run in a continuous fault-free length to the alternative position. The only thing people need to be wary of is if they ever need an Openreach Engineer out in the future chances are they’ll change it back to an Openreach Branded NTE and then raise a TRC regardless of where the fault they finally fixed was. The ONT is registered with the OLT in the exchange to provide service, Openreach (or most Altnets) don't allow you to register other ONTs with their system. etc. Is it possible to replace the Eero as it's just a router with something running openwrt? Or will I have to have the ONT + Eero + openwrt router? Was thinking of the new R5S as there's no rpi4 available. Top Member. No setup or configuration is required - everything has. No I haven't. 1. Check the power cable is properly in (the one on the left-hand side) and that the mains connection on the other end is switched on. So I unplugged it to make it easier for the plumber to weld the hole in the gas pipe. Yes I've got all the login for the TP, I was using it previously for my FTTC setup with Sky as a modem and router. Openreach’s service, once out of pilot, will be accompanied by two new optical modems (ONT / ONU) – the Nokia G-010G-T and ADTRAN SDX 611Q (pictured), both with 2. Ultrafast Full Fibre broadband will service your needs for decades to come. 5) Openreach say that I'm connected to an Adtran headend at the exchange and the. Re: Fibre 900 - Slow upstream - Need Openreach Engineer. This is so your engineer can secure their ladders and work safely. But you will have heard of BT, BT Broadband. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. This explains why it was, and still is, known to many as 'BT Openreach'. The enclosure is designed for If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. I asked a similar question a while back. This is so your engineer can secure their ladders and work safely. Openreach Support Email. BT Versatility! We can only provide technical advice to customers who have a maintenance contract. 57m in Dec 2022). e. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Your options. The automated system confirmed there was a fault on her line and promised an engineer would call – but only before. Did you try a factory reset by pressing the recessed button on back and holding 20/30 secs until hub lights flash and see if that helps. Re: BT FTTP and ONT modem problem. By then everyone in the UK will need to have moved to a Digital Phone Line. Zen have been as helpful as they can be and I have a senior manager dealing with my case and liaising with Openreach but they are also at the mercy of Openreach and have been pushing on my behalf since mid-March but still no luck. 5Gbps LAN / Ethernet ports. Wholesale Extension Services (WES) and Wholesale End-to-End Services (WEES) WES Aggregation. The back-up unit keeps the batteries charged up, and also tells you when the batteries need replacing. An engineer was booked for Monday morning. Openreach Nokia. I'm looking for a Nokia G-010G-Q ONT template if anyone can provide a link to one. The external run can be from the CSP (at the front) to the rear of the property or from ground. Openreach out again – apparently last engineer did not crimp the pairs properly – new down lead, line reset, 39 mbps. It replaces the traditional copper master socket. Has anyone experienced issue with no power / lights showing on Openreach box? Tried in same socket as the Sky router so know there is power available via socket. It’s not very common to provision FTTP using an SFP-style ONT module. PON off, or PON and LOS both flashing. ULTIMATE Member. The technician can also install a. If you’re planning or building a new development, doing roadworks or working on a regeneration project, you might come across some of our network infrastructure or equipment (like telephone poles or street cabinets). Following pressure from MPs and BT. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. BT says the hub had a fault which took out the ONT but I doubt. Find out about our activities and financial performance in the most recent Openreach annual review and report. TV. If your FTTP full fibre 65 service is on the BT Openreach network then the service authentication is via the Openreach ONT and you'll be able to connect the WAN / Internet port of any router to the ONT and an authenticated connection will be made. 18 May 2022 02:14 PM. I make a eternet wall socket close where the future fiber enters the house at (the ONT box) and a CAT cable running from there to the office terminating in another wall socket. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. My FTTP has been down for 8 days, red LOS light on the ONT. Once active, the ONT can be connected to your wifi equipment. Disconnecting the modem's power cable - wait a few minutes & then reconnect. We’re the recognized leader in FTTH broadband technology and we have an extensive. Dedicated leased line, just for your business. What it means. The Calix Gigapoint 801G is the main ONT used in installs up to and during 2023. The Engineer will attempt to resolve the fault externally first before coming round, they will keep in touch on the day of the appointment. Try a new cable if needed. BT Smart Hub 2. What it means. Light status. To use a non-Vodafone router, you’ll need to contact us for your broadband username and password. Openreach Fax. Solution:The Openreach engineer who connected up our fibre service the other day suggested that the BBU would provide backup power for only about an hour. Replace the cover, sliding to the right to close. uk. It implements ultra-broadband access through the GPON technology. Report post. Your Openreach Optical Network Terminator (ONT) needs to remain fixed to the wall or skirting as the thin green fibre optic cable can be delicate. On the one hand Virgin Media ’s DOCSIS (EuroDOCSIS) based Hybrid Fibre Coax (HFC) and “ full fibre ” FTTP network is expanding its reach to around 60% of UK premises (16-17 million. Internet access has been down since 1500 this afternoon, with red light showing against LOS indicator on Openreach ONT Box. Here’s a handy guide to what the lights mean. I have no lights on my Powerline Adapters or BT Mini Connectors. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. It also applies to Cityfibre based FTTP if connecting your own router to their ONT. 44. Just unplug the BBU from the ONT and plug the Power Cable directly into the ONT. First agree with your engineer where the FTTP connection will enter your premises. Start a chat with us to get yours. Check the connection at both ends of the Ethernet cable between the Openreach ONT and your hub. have a problem with your service, such as a fault or slow broadband speeds have a query about an engineer visit want to order phone or broadband, or upgrade to Ultrafast Full. If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. Check status. High Level BT complaints phone number 0800 3289393. One of the next most common faults, relatively speaking, can occur when a non-standard power outage. I'm looking for a Nokia G-010G-Q ONT template if anyone can provide a link to one. Step 2: Hub lights. Usually your engineer will use the hole from your existing phone line. Realtek. 00, in lengths of up to 30 metres with longer cable lengths available to order. So I have 500mbs fttp with talktalk in the UK and they provide an Eero 6 Pro which plugs into the openreach ONT. This is a small network termination point. If any. This is a small network termination point. All has. e. Install the replacement batteries, being sure to place them the right way. our products and services. Network access provider Openreach has notified UK broadband ISPs about a new Complex to Fibre (C2F) trial, which could result in some copper-line based customers being given a Fibre-to-the-Premises service in situations where it’s available and repairing the existing copper line would be too complex / costly. Check all cables are firmly plugged in. (14,082 Views) Things seemed to be going smoothly until I overheard him say he can't establish a connection to someone from openreach on his phone. g. This gives you control over when you install the optical network termination (ONT) and battery backup unit (BBU) equipment in the property, along with the other services at first and second fix. 28K views 2 years ago Fault Fix / Diagnostics. Please put some tape over the fibre socket on the ONT if you're leaving it unplugged, and put the fibre plug in a little bag. Openreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. Restart your Openreach modem to fix connection problems. Mark Jackson. Openreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. Installing FTTP can take up to three hours. The news won’t come as much of a. But that all changed last Friday at 10:12am when the service dropped. On my router, the power light is solid white, the wifi is solid white but the internet light keeps blinking red (blinks red twice fast. A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up being sent an inferior Hub 4 (Arris TG3492LG-VMB) and with no clear promise to rectify the issue at a later date. There can be a charge but Sky will explain that if it applies. On Wednesday 22nd February the fault page for my active fault REP-12513425 was no longer available, implying that you. BT Sport. Registered: 16-10-2015. House is powered via a Tesla Power Walls, 6 of them in total. You. Having trouble with broadband or phone in your new-build home? Here are some things you can try. The lights on your Fibre Connection Box let you know when everything's working as it should be and can tell you what's wrong if you're having problems with your connection. Web: Openreach. How is Full Fibre installed? Full Fibre: Self-installation advice; Openreach modem (ONT) explained: Ports and models availableThe Fibre Connection Box on your wall (the engineers will call this the Optical Network Terminator or ONT) is where the fibre comes into your home. Hi everyone. First agree with your engineer where the FTTP connection will enter your premises. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in the relationship between Openreach and BT Group (who still own them) to prevent BT as an ISP gaining a competitive advantage as a legacy of privatisation: by i. fast provider which is effectively an accelerat. The PIA is the solution for fulfilling the dire need of boosting high-capacity broadband around the world. I don't have the documentation to hand, but IIRC the ONT requres something like 7. Sponsored Links. My Optical Light is flashing, has gone off or has gone red. For your convenience, Premitel have assembled a fibre termination point relocation kit that contains all the items required to move your ONT to another location. Full Fibre (Fibre to the Home): Check your wiring and set-up. Waited 30 seconds and replugged but stil the LOS light is lit red. Just click on this link to view the Premitel Fibre Termination Point. If you see someone vandalising our network or stealing cables, please don’t try to stop them yourself. Then just follow our step-by-step guide to install your broadband yourself. So the mystery continues! If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. OP Joined 31 Jul 2004 Posts 13,490 Location Surrey. You should already have an ONT in your home if we’ve. Press and release the Reset button on the back of the Business Hub. ) for where customers have multiple lines sharing IP. This may be combined with the second appointment. We connect the 15cm x 13cm external junction box to the Openreach fibre network using a fibre optic cable. Check all cables are firmly plugged in. The house has an openreach ont which has been in use until the tenants moved out last week. Even if an engineer installed it for you, wires can become loose over time or get knocked out of place. If using a connection over copper, all four ports are available for LAN use. 2Gbps and 1. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. Great-value deals on unlimited broadband. New service: 07701407770. g. Check the power cable is properly in (the one on the left-hand side) and that the mains connection on the other end is switched on. But that all changed last Friday at 10:12am when the service dropped. The only thing I can think of at this point is that either: a) The newer style Nokia ONT does not play ball with USG (unlikely) b) The Nokia ONT requests a blank PPPoE password (this is what is configured in the BT hardware. 44 0 objA while ago it appeared to be very stuttery as you say. How we'll install your FTTP. * Wide range 90-264 volt input for world use. Hello, Thursday evening ONT mounted by OpenReach engineer fall off the wall, as he did stick it to the wall with double sided tape. Find out how easy it is to get a BT ID so you can run tests, report a fault, fix problems and book an engineer online. See if Ultrafast Full Fibre broadband is available where you are. Openreach installs their new small ONT modem (no. An Openreach engineer visited on the 2nd day and said the fault was between the poleThe engineer will want to know where to put the ONT, so it's best discussed with them when they arrive. Nevertheless, I bought an expensive replacement router, installed it. Checking your ONT Lights. So really people altering the Network are doing Openreach a favour as they’re generating revenue for them. You pay line rental so Openreach are responsible for the line from the exchange up to and including the Master Socket. g. wrote: wrote: that's one of the questions I asked Openreach and they refused to answer, so thanks very much. Hey, so for the past year or so I've been running a mesh network of Deco M4s. BT is one of the UK's largest. Check that the other end of the broadband cable is correctly inserted into one of the ports on the Optical Network Terminator (ONT). 1+1 ONT and Enclosure Factsheet We’ve launched this new style Optical Network Termination point (ONT) and enclosure in December 2017, the smaller ONT means we can fit it and the Battery Backup Unit (BBU) inside an enclosure, with space to tidy all the cables. 1. Here’s a handy guide to what the lights mean. That’s why there are already more than 150 million of them in homes and businesses around the world. Fibre optic link is not Live, or there's an issue between your property and the BT exchange. In this video Paul will be taking a closer look at Openreach's ONT and discussing what you diagnostic checks you can do should your connection experience iss. Once that permission is granted, your address might be added to our plans. Nevertheless the OTA notes that key problems remain with the issue of data sharing, which could help ISPs and Openreach to better identify the source of a fault. The crooks claim they can upgrade or test the recipient’s Internet speed, or that the recipient’s Internet will be disconnected due to “illegal activity”. ISP Options on Openreach’s FTTP Network. if they want to do away with sky router and use deco in router mode. Ask the BT Community. All the 4 lights on the modem turn green as normal. Left the modem off overnight and restarted this morning. Thanks: 4,664. 244 Gbps upstream. openreach fault tracker. My FTTP has been down for 8 days, red LOS light on the ONT. PON flashing and LOS off. Section 3: Connect using a PPPoE connection. starfire. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. I have tried charging the batteries in a separate charger and even replacing them with a different set but no matter what the Fault light is always lit. Disconnecting the modem's power cable - wait a few minutes & then reconnect. Phone still ok. We’ll send an Openreach engineer to carry out checks in your property or garden. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Video- How to test your phone line and check your telephone equipment. This is a GPON device, and can support speeds up to 1Gb/s. 168. Check the power cable is properly in (the one on the left-hand side) and that the mains connection on the other end is switched on. Line reset back up to. * High reliability. Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. The only way to have Digital Voice is to connect the BT hub directly to the ONT and any other devices to the hub. Would OR replace the older ONT for a new one as a fault to rule it out or just to get old hardware. From the front of the house there is the downstairs. sicomplaints@openreach. Openreach ONT enclosures. I pushed Sky to contact. They fed their fibre down Openreach's pipe, and in the process, they've inadvertently tugged on the Openreach cable, possibly causing damage inside the Openreach CSP, as my Openreach ONT was showing LOS before the Fibrus engineers had finished. The original pilot started on 1st December. It's just a modem. co. Vast experience of installing fibre at the exchange headend - OCR & ODF, installing cables and splicing in the underground and overhead network in a timely and quality manner. In both cases, the cable runs directly from one of our exchanges. The eagle eyed may spot a problem here-we only have one port on the ONT!. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. Message 4 of 12 (1,007 Views) 0 Thanks MisterW. Also if/when you do get FTTP at your new place chances are it’ll be an Adtran Head End, which will need an Adtran ONT as these are the ones Openreach are now starting to install on both New Sites and Rural Build Projects. It provides 1 GE port and 1 POTS port. Not sure on responsibility for replacing as openreach no longer supply the ont with a bbu @TimmyBGood is it best to by pass the bbu? Sky Q UHD 1 Tbyte, Sky. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. Re: Placement of ONT. More options. Try a new cable if needed. As others have posted here before, new-build Openreach FTTP installs have a small enclosure that fits over a standard recessed single or double socket back-box. Restarting your Business Hub: 1. 06-02-2021 6:01 PM. Openreach have now undertaken 1st and 2nd Stage installation of 1. New router deployed. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. ”. Openreach modem (ONT) explained: Ports and models available. e. Use the pictures below to work out which one you have, then follow the instructions. Their job is to keep your Openreach modem working if there's. We’ll remotely activate a port on the ONT. Use our online guides or contact us for help. The board of directors names can be found here Our. Still need help? If you’ve followed all the steps in this guide and are still having trouble, we’ll help! Call us on 0333 777 0777 or go to uw. Most broadband providers, with the exception of Virgin. It also currently has an ONT box already installed which is lit up green. Any help would be. . Nokia G-010G-Q ONT Template. It was established in 2006 following an agreement between BT and the UK's telecoms. @TV27. Thanks for the quick responses. co. These have a picture of the ONT 1+0 but not the "new" ONT. In some cases, we’ll use an internal fibre converter. 1 Rating. They will decide if one of their engineers can do the job or whether it needs to be done by Openreach. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). route overhead cable underground. . Reporting dangerous or hazardous damage you see in the street. We would like to show you a description here but the site won’t allow us. I'm looking for a Nokia G-010G-Q ONT template if anyone can provide a link to one. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Yep. Superuser Posts: 13,348. Looked at ONT and LOS lit red. As noted above, sight of the output from the BTW checker will help determine the issue. With FTTP, fibre-optic cables are used all the way. Since then this. Openreach out again – no fault found – new NTE5C + Mk4. co. The enclosure PON and LOS (left-hand lights) PON solid green. Although Nokia ONT’s should now work with any headend manufacturer ( it wasn’t always the case , originally the headend and customer end had to be the same vendor ) , if the headend is a Huawei , I would be asking for the ONT to be swapped out for one from the same vendor. 5 million UK premises with FTTP by March 2021 (current build rate of c. Some 3 million customers have also been connected (up from 2. Emigrate to somewhere with FTTP. Everything’s normal. 1 Gbps up. A simple guide to what the colour of your Plusnet router lights meanWould you have a photo of the ont and associated boxes that you could post ? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43. If you need help finding your ONT, look for a white box labelled "Openreach" mounted to a wall within your property (usually. If you’ve moved into a new-build home and your phone or broadband isn’t working, Openreach might be able to help. At present Openreach’s “full fibre” network, which already. The three lights on the Openreach Nokia ONT are solid green. Alternatively you can ask BT for DV adapter which plug into a mains socket, pair with SH2 then connect your. The fibre optic link to BT exchange is working and recognises your Openreach fibre modem. The 13mbps was before the fault, during the fault it was down to 3 or 4 mbps, and the upload was only 200kbps - as I don't have a phone plugged in, I never noticed the. CityFibre use a different ONT - we have a separate page on that: CityFibre ONT. Openreach plans to have 20 million locations. The following information is a guide for connecting the Openreach network to your home wiring. For the consumer market its unlikely most users. Openreach installation now provides FTTC and FTTP to my house. I work for openreach and install and fault FTTP, just for reference. If you own the tree, and it damages the line, then you could be liable for the cost, and asked to remove any obstructions. This is a GPON device, and can support speeds up to 1Gb/s. Power off (then back on) your BT OpenReach modem so as to ensure best possible sync speed. This is of the form of a name followed by @, a realm, a dot then a single digit number. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. 1: The simple install The simplest installation will be the provision of the Openreach equipment (i. Posted in Broadband .